Bulgarian Call Center Agent for eCommerce COD Orders

We are an eCommerce company selling physical products in Bulgaria with Cash on Delivery.

We are looking for a native Bulgarian speaker to help with COD order confirmation, abandoned checkout recovery, and delivery-related customer calls.

This is not cold calling. Customers already visited our website, started an order, left their phone number, or placed a COD order. Your job is to call them, confirm if they still want the order, verify delivery details, and help reduce cancelled / refused / undelivered packages.

Main responsibilities:

* Call Bulgarian draft orders / abandoned checkouts

* Confirm if the customer still wants the order

* Confirm product, quantity, final price and Cash on Delivery

* Verify phone number, city/village, region/oblast, postal code and full address

* Help customers choose Sameday home delivery or Sameday easybox / pickup point when needed

* Identify customers who ask for Econt / Speedy and try to redirect them to available Sameday delivery options

* Update order status, tags and notes in Shopify / Google Sheets / CRM

* Mark results clearly after every call

* Follow up with no-answer customers when needed

* Send a short daily report with calls made, answered calls, confirmed orders, cancelled orders and common objections

* Help us identify common issues in Bulgaria such as delivery preference, courier problems, checkout issues or price objections

Statuses/tags to use:

* ORDER_CONFIRMED

* ORDER_CANCELLED

* CALL_NO_ANSWER

* CALL_LATER

* WRONG_NUMBER

* ADDRESS_PROBLEM

* NEEDS_SUPPORT

* DUPLICATE_ORDER

Requirements:

* Native Bulgarian speaker

* Comfortable making many phone calls every day

* Previous experience with COD order confirmation, abandoned carts, failed orders, telesales, call center or eCommerce customer support

* Experience with Econt, Speedy, Sameday, Shopify or online store support is a strong plus

* Able to handle customers who may be confused, rude, upset or difficult

* Clear, polite and persuasive communication

* Good attention to detail when updating addresses and notes

* Reliable internet connection and quiet working environment

* Bulgarian phone number / local calling setup required, or ability to use one

* Available Monday to Friday

* Ideally available 4–6 hours/day when volume is high

Payment:

* Hourly rate depending on experience

* Performance bonus for successfully delivered orders

* Paid trial available first

Trial:

We will start with a short paid trial of 2–4 hours.

During the trial, we will evaluate:

* number of calls made

* answer rate

* confirmed orders

* quality of address verification

* quality of notes/statuses

* ability to handle objections

* reliability and communication

Important:

This role requires someone serious and reliable. We are looking for a long-term person, not someone who disappears after one day.

Please answer these questions when applying:

1. Are you a native Bulgarian speaker?

2. Have you worked with Bulgarian COD eCommerce before?

3. Have you called abandoned checkout / failed orders before?

4. Have you worked with Econt, Speedy or Sameday?

5. Have you used Shopify, Google Sheets or any CRM before?

6. Do you have a Bulgarian phone number or local calling setup?

7. Are you comfortable calling customers who may be rude or upset?

8. How many hours per day are you available?

9. How many calls per day can you handle?

10. What hourly rate do you expect?

11. Please send a short voice recording in Bulgarian introducing yourself.