Public Profile
Svilen Slavchev
Having been in the BPO industry for 5 years I have gained
professional knowledge and experience by working for
Google and Microsoft following ITIL, Scrum and Agile
methodologies. My most recent experience is in the
following areas: Business development, Customer Support,
Customer Care, Scoping of Support, Process Automation,
Process and Procedure Optimization, Coaching, Training,
Leading. I have numerous successfully applied business
development plans that lead to time and cost optimization,
better customer satisfaction, greater SRR (Survey Return
Rate) and have positive impact on the overall outcome to
the projects I have been part of. I have proven track record
of the above that can be provided by my ex manager under
the form of a feedback. I have also completed an advanced
course for Excel and I am currently enrolled for a Scrum
and Agile course which is extra beneficial and I am about
to get certified.
professional knowledge and experience by working for
Google and Microsoft following ITIL, Scrum and Agile
methodologies. My most recent experience is in the
following areas: Business development, Customer Support,
Customer Care, Scoping of Support, Process Automation,
Process and Procedure Optimization, Coaching, Training,
Leading. I have numerous successfully applied business
development plans that lead to time and cost optimization,
better customer satisfaction, greater SRR (Survey Return
Rate) and have positive impact on the overall outcome to
the projects I have been part of. I have proven track record
of the above that can be provided by my ex manager under
the form of a feedback. I have also completed an advanced
course for Excel and I am currently enrolled for a Scrum
and Agile course which is extra beneficial and I am about
to get certified.
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